Refund policy

Last updated: November 3, 2026

Returns

You may request a return within 14 days after delivery by emailing mauralanehome@gmail.com with your order number. Return items must be unused, uninstalled, and in their original condition with all parts and protective packaging. After receiving return instructions, send the item within 14 days. Do not send returns to a supplier or the shipping-origin address without our instructions.

For change-of-mind returns, you pay the return shipping cost, including freight where necessary. We do not charge a restocking fee or deduct the outbound shipping cost of orders that qualified for free shipping. Any separately paid outbound shipping charge is not refunded for a change-of-mind return, except where required by law. Keep proof of return shipment.

Damage, defects, or wrong items

Please inspect your delivery and email us promptly, preferably within 48 hours, with your order number and photos of the item and packaging. This requested reporting period does not remove your legal rights. Keep the packaging while we arrange a solution. For items that arrive damaged, defective, or incorrect, we will arrange an appropriate replacement or refund and cover necessary return shipping. Your remedy is not conditional on a carrier or supplier paying our claim. Do not return or dispose of a damaged item until we provide instructions.

Refunds

We will inspect returned merchandise and notify you of the result. Approved refunds are issued to the original payment method within 7 business days after receipt and inspection, or sooner where law requires. Your payment provider may take additional time to post the credit. If we cannot approve a return, we will explain why. Applicable refunds include the corresponding sales tax.

Cancellations and exchanges

Email us as soon as possible to request cancellation. We will confirm whether fulfillment can still be stopped. Once shipped, our return policy applies. For exchanges, contact us to arrange a return and a separate purchase. If we cannot fulfill your order, we will notify you and issue a full refund for the unfulfilled portion.

Any final-sale or custom-order exception must be clearly disclosed on the product page before purchase; it does not remove rights relating to damaged, defective, incorrect, or undelivered goods. This policy does not limit rights that cannot be waived under applicable law.